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MAKING A CLAIM

We pride ourselves on our service which provides a prompt 

and professional handling of claims. Claims

are dealt with by knowledgeable and helpful staff who are 

able to discuss your claim, give you advice and

reassurance and ensure that it is handled in a fair and efficient manner.

Where a loss adjuster is appointed to deal with a claim 

he/she will be required to

i) act impartially and

ii) deal with the claim in a courteous and professional manner.

We judge the performance of loss adjusters upon the 

service they provide to customers.

IMPORTANT

So that you should not find a claims settlement reduced 

under Special Provision 3 please remember to

advise us if the Seasonal Increase under Special Provision 1 

proves insufficient to cover the rise in value

of your property.

THE LAW APPLICABLE TO THIS CONTRACT

The parties to this contract have the right to choose the 

law that should apply. China Taiping proposes to

apply English law except for those customers who at 

inception of the contract are domiciled.

i) in Scotland where Scots law will apply or

ii) in Northern Ireland where the law of Northern Ireland will apply.

In the absence of any written agreement to the contrary, 

the appropriate law as detailed above will apply.